U.K. Cabinet Office, Transformational Government, Enabled by Technology (Nov. 2005) (full-text).
This strategy set out a vision for 21st century government, requiring three key transformations:
- (1) “Services enabled by IT must be designed around the citizen or business, not the provider, and provided through modern, co-ordinated delivery channels.”
- (2) “Government must move to a shared services culture — in the front-office, in the back-office, in information and in infrastructure — and release efficiencies by standardisation, simplification and sharing.”
- (3) “There must be broadening and deepening of government’s professionalism in terms of the planning, delivery, management, skills and governance of IT enabled change.”
- ↑ Id. at 7.