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George Chamales, Towards Trustworthy Social Media and Crowdsourcing (May 2013) (full-text).
Individuals and organizations interested in using social media and crowdsourcing currently lack two key sets of information: a systematic assessment of the vulnerabilities in these technologies and a comprehensive set of best practices describing how to address those vulnerabilities. Identifying those vulnerabilities and developing those best practices are necessary to address a growing number of cybersecurity incidents ranging from innocent mistakes to targeted attacks that have claimed lives and cost millions of dollars.