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This report provides Congress with OTA's evaluation of SSA's decentralized computer strategy and service delivery planning. It offers a range of congressional options for funding SSA's technology modernization, including possible benchmarks and milestones to help SSA achieve a higher return on its information technology investments. The report highlights some of the opportunities and challenges faced by a major federal agency in: 1) implementing the Administration's "National Performance Review"** and "National Information Infrastructure" programs, and 2) addressing issues raised in OTA's 1993 report Making Government Work: Electronic Delivery of Federal Services.