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Gunter Ollmann, The Phishing Guide: Understanding & Preventing Phishing Attacks (IBM Internet Security Systems) (2007) (full-text).
This updated paper covers the technologies and security flaws phishers exploit to conduct their attacks, and provides detailed vendor-neutral advice on what organizations can do to prevent future attacks. Armed with this information, security professionals and customers can work to protect themselves against the next phishing scam to reach their inboxes.