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National Research Council, Computer Science and Telecommunications Board, Division on Engineering and Physical Sciences, The Internet Under Crisis Conditions: Learning from September 11 (2003) (full-text).
This report focuses on three issues related to the Internet and September 11, 2001: (1) the local, national, and global consequences of the destruction that occurred in New York City; (2) the impact of the crisis, including the actions of users as well as the effects of the physical damage; and (3) how people made use of the Internet in a time of crisis.