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Telephone call accounting

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Definition Edit

Telephone call accounting refers to automatic, computer-generated records of the time, duration, and destination of telephone calls.

Overview Edit

Telephone call accounting gives employers a powerful tool for allocating costs to different projects, settling billing disputes with telephone companies, and discouraging non-business use of telephones. Other technologies, including call blocking, authorization codes, and levels of service, can be used to limit non-business uses of telephones, either instead of or in conjunction with call accounting.

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