Social media tools are network-enabled and include interactive features and user-generated content. Tools include wikis, blogs, mash-ups, web feeds (such as Really Simple Syndication (RSS) feeds), moderated discussion tools, social networking sites, and virtual worlds. These tools are evolving rapidly and are shaping how companies work with their customers, business partners, government agencies, and the public.
Social media tools such as Twitter and Facebook can be used by terrorist groups to expand networks and exchange real-time information, enabling operatives to organize and act quickly. These tools can not only spread propaganda, but can also host embedded malicious software in links and applications that can corrupt an unsuspecting user’s electronic device.