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Government Accountability Office, Social Security Administration: Improved Planning and Performance Measures Are Needed to Help Ensure Successful Technology Modernization (GAO-12-495) (Apr. 26, 2012) (full-text).
The GAO was asked to (1) determine SSA's progress in modernizing its IT systems and capabilities, (2) evaluate the effectiveness of the agency's plans and strategy for modernizing its systems and capabilities, and (3) assess whether the realignment of the agency's CIO responsibilities allows for effective oversight and management of the systems modernization efforts.