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A Service Management System (SMS) is
|“||a database or computer system not part of the public switched network that, among other things: (1) Interconnects to an SCP and sends to that SCP the information and call processing instructions needed for a network switch to process and complete a telephone call; and (2) Provides telecommunications carriers with the capability of entering and storing data regarding the processing and completing of a telephone call.||”|
- ↑ 47 C.F.R. §52.21(n).