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Recommendation on Consumer Dispute Resolution and Redress

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Citation Edit

OECD, Recommendation on Consumer Dispute Resolution and Redress (2007) (full-text).

Overview Edit

The Recommendations contain principles for resolving B2C disputes (at domestic and cross-border levels), both offline and online. These Guidelines were developed pursuant to the 1999 OECD Guidelines for Consumer Protection in the Context of Electronic Commerce, which called for further study in this area.

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