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Putting It Right: Best practices for Customer Redress in Online Business

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Citation Edit

International Chamber of Commerce, Putting It Right: Best Practices for Customer Redress in Online Business (2003) (full-text).

Overview Edit

This publication give advice to business to ensure that internal customer redress systems resolve most customer complaints, and also let customers know what to expect from an internal customer redress system. They are a practical aid for companies and will also help build consumer trust and confidence in doing business online.

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