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Organization for Economic Co-operation and Development, Working Party on Information Security and Privacy, Proactive Policy Measures by Internet Service Providers Against Botnets, OECD Digital Economy Paper No. 199 (May 7, 2012) (full-text).
Once an ISP has identified or been informed of an infected computer, it may take a number of different actions to resolve the problem, including forcing account password resets, disconnecting or quarantining an Internet connection, restricting certain forms of online communication, informing users about where to find tools to remove malware, directly providing users with these tools and offering support services for advanced problems or general queries.