NCUA, Pretext Phone Calling by Account Information Brokers (Regulatory Alert 99-RA-3) (Feb. 1999) (full-text).
This advisory letter warns banks of a growing threat to the confidentiality of customer account information. The practice of “pretext phone calling” involves illicit gathering of confidential information by individuals purporting to be a particular customer. This information is then used for fraudulent or illicit purposes.
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