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Information and communication technologies (ICT) have revolutionised many businesses and transformed relationships with customers. In the public sector however, effects have been less dramatic, raising the question whether the full benefits of ICT in delivering public services are being realised.
The potential of ICT also inspires visions of a more open Government with greater public participation. POST has reviewed "electronic government" and how ICTs might be used to transform the relationships between government and the citizen. This note summarises the full report.