Citation Edit

Office of Management and Budget, Guidance on Streamlining Service Delivery and Improving Customer Service (OMB Memorandum M-11-24) (June 2011) (full-text).

Overview Edit

In Executive Order 13571, issued on April 27, 2011, the President stated that, "with advances in technology and service delivery systems in other sectors, the public's expectations of the Government have continued to rise," and that the Government "must keep pace with and even exceed those expectations." In addition, the President made clear that the Government "must also address the need to improve its services, not only to individuals, but also to private and Governmental entities to which the agency directly provides significant services." This memorandum provides guidance for implementing that Executive Order.

Under the Order, agencies are directed to improve online services and eliminate wasteful spending. They must work to manage web resources more efficiently and assure that valuable content is readily accessible and available online. To date, the reform effort has:

Source Edit

  • FCC Encyclopedia, ".gov Reform Effort: Improving Federal Websites" (full-text).

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