National Research Council, Toward an Every-Citizen Interface to the NII Steering Committee, More Than Screen Deep: Toward Every-Citizen Interfaces to the Nation's Information Infrastructure (1997) (full-text).
The National Research Council convened a steering committee to evaluate and suggest fruitful directions for progress in user interfaces to computing and communications systems. The charge called for a workshop to "determine the state-of-the-art of research in CS [computer science] and other disciplines, identify the questions most important to investigate next . . . , identify what is known from research on the longer-term problems that will aid in near-term human-computer communications design, and identify important long-term research issues." This Report is the result of that workshop.