Knowledge management (KM) is the process of creating, sharing and leveraging knowledge within an organization to achieve increased efficiency and/or profitability. It involves the management both of external links and of knowledge flows within the organization.
The essence of knowledge management (KM) is to provide strategies to get the right knowledge to the right people at the right time and in the right format. KM is based on the idea that an organization's most valuable resource is the knowledge of its people.
The three aspects of public sector KM that need to be considered when effecting KM strategies are: people, processes and technology. Identifying the right processes to capture, store and share knowledge is an essential aspect of KM, as is the identification and build up of the appropriate hardware and software which fits the organization's people and processes. But perhaps the most important aspect of KM is the people aspect.
- E-Government Survey 2008: From e-Government to Connected Governance, at xiii. ("Overview" section)