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Integrated Customer Communications Environment

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Definition Edit

The Integrated Customer Communications Environment is

[a]n automated self-help system that provides customer service applications through toll-free telephone service and the Internet. The toll-free telephone service provides automated self-service applications that allow taxpayers to help themselves, as well as providing avenues to route taxpayers to live customer service representatives. The Internet component of the Integrated Customer Communications Environment allows taxpayers to check their refund status.[1]

References Edit

  1. Annual Assessment of the Internal Revenue Service Information Technology Program, at 37.

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