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Government of Canada, Information Technology Incident Management Plan (GC IT IMP) (2009) (full-text).
It provides an operational framework for the management of IT incidents that could have or have had an impact on the GC. Because the GC IT IMP deals with incidents related to either IT or ITS, an IT incident] is understood to be:
- Any event that disrupts the normal operations of an organization and causes or may cause a reduction in the quality of service or in productivity; or
- Any unauthorized attempt, whether successful or not, to gain access to, modify, destroy, delete, or render unavailable any computer network or system resource.