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In the Matter of HTC America, Inc., File No. 122 3049 (Feb. 22, 2013) (full-text).
- Agreement Containing Consent Order
- Analysis of Proposed Consent Order To Aid Public Comment
Factual Background Edit
HTC America, Inc., a leading mobile device manufacturer in the United States, develops and manufactures mobile devices based on the Android, Windows Mobile, and Windows Phone operating systems. HTC America has customized the software on these devices in order to differentiate itself from competitors and to comply with the requirements of mobile network operators.
The FTC charged that HTC America failed to employ reasonable and appropriate security practices in the design and customization of the software on its mobile devices. Among other things, the complaint alleged that HTC America failed to provide its engineering staff with adequate security training, failed to review or test the software on its mobile devices for potential security vulnerabilities, failed to follow well-known and commonly accepted secure coding practices, and failed to establish a process for receiving and addressing vulnerability reports from third parties.
To illustrate the consequences of these alleged failures, the complaint details several vulnerabilities found on HTC's devices, including the insecure implementation of two logging applications — Carrier IQ and HTC Loggers — as well as programming flaws that would allow third-party applications to bypass Android's permission-based security model.
Due to these vulnerabilities, the FTC charged, millions of HTC devices compromised sensitive device functionality, potentially permitting malicious applications to send text messages, record audio, and even install additional malware onto a consumer's device, all without the user's knowledge or consent. The FTC alleged that malware placed on consumers' devices without their permission could be used to record and transmit information entered into or stored on the device, including, for example, financial account numbers and related access codes or medical information such as text messages received from healthcare providers and calendar entries concerning doctor's appointments. In addition, malicious applications could exploit the vulnerabilities on HTC devices to gain unauthorized access to a variety of other sensitive information, such as the user's geolocation information and the contents of the user's text messages.
The complaint also alleged that the user manuals for HTC Android-based devices contained deceptive representations, and that the user interface for the company's Tell HTC application was also deceptive. In both cases, the security vulnerabilities in HTC Android-based devices undermined consent mechanisms that would have otherwise prevented unauthorized access or transmission of sensitive information.
The settlement requires HTC America to develop and release software patches to fix vulnerabilities found in millions of HTC devices. In addition, the settlement requires HTC America to establish a comprehensive security program designed to address security risks during the development of HTC devices and to undergo independent security assessments every other year for the next 20 years.The settlement also prohibits HTC America from making any false or misleading statements about the security and privacy of consumers' data on HTC devices.