The IT Infrastructure Library (ITIL) is "an IT service management framework owned by Axelos — a joint venture between the U.K. government and Capita. ITIL is structured as five core books to cover the full-service life cycle: service strategy, service design, service transition, service operation and continual service improvement."
Although the UK Government originally created the ITIL, it was rapidly adopted across Europe as the standard for best practices in the provision of IT Service. Although the ITIL covers a number of areas, its main focus is on IT Service Management (ITSM).
- The ISO 20000 ( BS15000 / BS 15000 ) ITSM Standard (full-text).