Definition Edit

The IT Infrastructure Library (ITIL) is "an IT service management framework owned by Axelos — a joint venture between the U.K. government and Capita. ITIL is structured as five core books to cover the full-service life cycle: service strategy, service design, service transition, service operation and continual service improvement."[1]

Although the UK Government originally created the ITIL, it was rapidly adopted across Europe as the standard for best practices in the provision of IT Service. Although the ITIL covers a number of areas, its main focus is on IT Service Management (ITSM).

References Edit

  1. Gartner, IT Glossary (full-text).

Source Edit

  • The ISO 20000 ( BS15000 / BS 15000 ) ITSM Standard (full-text).

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