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IT-enabled services

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Definition

IT-enabled services are broader than IT services. "IT-enabled services" are those services that have been transformed by information and communications technology, enabling them to be digitized, codified, and fragmented and therefore able to be undertaken at any distance from the core business and final customer. These services include those often associated with offshoring, including accounting, financial analysis, call center services, architectural drafting, and health-record transcription, among other services activities.[1]

References

  1. See Catherine L. Mann, "Offshore Outsourcing and the Globalization of U.S. Services: Why Now, How Important, and What Policy Implications," in The United States and the World Economy: Foreign Economic Policy for the Next Decade 281 (C. Fred Bergsten and the Institute for International Economics eds., Institute for International Economics, Jan. 2005).

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