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Government of India, Ministry of Communications & Information Technology, Department of Information Technology, Framework for Citizen Engagement in e-Governance (Draft) (Aug. 2011) (full-text).
This Framework has been developed for all e-Governance projects currently under the National e-Governance Plan (NeGP), whether being implemented at Central or State level. In addition, it will be applicable to all new e-Governance Projects being developed by any Department or Line Ministry of Central Government.