The IT Law Wiki

FTC v. T-Mobile

32,299pages on
this wiki
Add New Page
Talk0 Share

Citation Edit

FTC v. T-Mobile USA, Inc., No. 2:14-cv-00967 (W.D. Wash. July 1, 2014).

Complaint Edit

The FTC alleges in its complaint that T-Mobile charged consumers for these various monthly text message subscriptions purportedly offered by third-party merchants that, in many cases, were not authorized by consumers. The complaint alleges that T-Mobile deceptively described these charges on its phone bills in a manner that made it difficult for consumers to uncover them. For example, for consumers who reviewed an online summary of their bills, the complaint alleges the third-party charges were lumped together in a line item labeled "Use Charges" that could include charges for both T-Mobile's own services, such as for text messages, and for third-party charges.

Additionally, according to the complaint, T-Mobile continued to charge consumers even after becoming aware of telltale signs that the charges were unauthorized. The complaint alleges that T-Mobile's internal documents showed that consumers were increasingly calling T-Mobile to complain about unauthorized third-party charges; that large numbers of consumers sought refunds and the refund rate for some subscriptions was higher than 40% in some months; and that T-Mobile continued to charge consumers for third-party merchants for years after those merchants were the subject of law enforcement or other legal action for cramming.

Source Edit

Ad blocker interference detected!

Wikia is a free-to-use site that makes money from advertising. We have a modified experience for viewers using ad blockers

Wikia is not accessible if you’ve made further modifications. Remove the custom ad blocker rule(s) and the page will load as expected.

Also on Fandom

Random Wiki