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This document addresses a broad spectrum of issues arising from online commerce.
The European Code provides that in the case of a complaint, the customer must first apply to the customer service made available by the company, which must handle the complaint within 15 days, unless extended by the company for up to 30 additional days. If not satisfied with the reply, the customer is free to bring the complaint before the body that the company indicates is in charge of settling litigation out of court.
- Mediate.com, "Regulations and Standards for Online Dispute Resolution: A Primer for Policymakers and Stakeholders (Part 2)" (full-text).