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Department of Homeland Security, DHS FOIA Office Procedures and Standards for Effectively Implementing Section (a)(2)(D) of the FOIA "Frequently Requested 5 Documents" Procedures (Dec. 8, 2010) (full-text).
This Memorandum outlines the process for determining when and how to disclose frequently requested documents. Additionally, the DHS Privacy Office implemented keywords in the commercial off-the-shelf (COTS) web application solution to help identify frequently requested records for posting to the FOIA library, and suggest that federal agencies consider adopting this as a best practice.