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Cramming

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Definitions Edit

Cramming is

[a] practice in which customers are billed for enhanced features such as voice mail, caller ID and call waiting that they have not ordered.[1]
the inclusion in consumers' telephone bills of unauthorized, misleading, or deceptive charges.[2]

Overview Edit

Telephone companies can cram consumers by adding unauthorized charges for telephone-related services, such as call messaging. Cramming can also involve third-party vendors who offer products and services that are unrelated to telephone services, such as live or recorded information about the stock market, sports, or products; chat lines and dating services; club memberships; and Internet Web page design. Consumers who believe that they have been victims of cramming can report incidents to their telephone company, the Federal Communications Commission (FCC), the Federal Trade Commission (FTC), their state public utilities commission, and/or their state attorney general.

Federal Trade Commission Edit

Cramming is prohibited by Section 5 of the Federal Trade Commission Act as both a deceptive and unfair practice.[3]

References Edit

  1. FCC, Glossary of Telecommunications Terms.
  2. Telecommunications: Update on State-Level Cramming Complaints and Enforcement Actions, at 3.
  3. See, e.g., Federal Trade Commission v. Inc21.com Corp., 745 F.Supp.2d 975, 1003, 1005 (N.D. Cal. 2010) (full-text), aff'd, 2012 WL 1065543 (9th Cir. Mar. 30, 2012).

Source Edit

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