Cramming
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Definition
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Cramming is
| “ | [a] practice in which customers are billed for enhanced features such as voice mail, caller ID and call waiting that they have not ordered.[1] | ” |
Overview
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Cramming is prohibited by Section 5 of the Federal Trade Commission Act as both a deceptive and unfair practice.[2]
References
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- ↑ FCC, Glossary of Telecommunications Terms.
- ↑ See, e.g., Federal Trade Commission v. Inc21.com Corp., 745 F.Supp.2d 975, 1003, 1005 (N.D. Cal. 2010) (full-text), aff'd, 2012 WL 1065543 (9th Cir. Mar. 30, 2012).