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Cramming

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Definition Edit

Cramming is

[a] practice in which customers are billed for enhanced features such as voice mail, caller ID and call waiting that they have not ordered.[1]

Overview Edit

Cramming is prohibited by Section 5 of the Federal Trade Commission Act as both a deceptive and unfair practice.[2]

References Edit

  1. FCC, Glossary of Telecommunications Terms.
  2. See, e.g., Federal Trade Commission v. Inc21.com Corp., 745 F.Supp.2d 975, 1003, 1005 (N.D. Cal. 2010) (full-text), aff'd, 2012 WL 1065543 (9th Cir. Mar. 30, 2012).

External links Edit

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