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Consumers and Mobile Financial Services 2014

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Citation Edit

Board of Governors of the Federal Reserve System, Consumers and Mobile Financial Services 2014 (Mar. 2014) (full-text).

Overview Edit

Given the rapid pace of developments in the area of mobile finance, the Federal Reserve Board began conducting annual surveys of consumers' use of mobile financial services in 2011. The survey examines trends in adoption and use of mobile banking and payments, and how the emergence of mobile financial services affects how consumers interact with financial institutions.

This report presents findings from the 2013 survey, which examined consumers' use of mobile technology to access financial services and make financial decisions. The findings from the current survey are also compared with the findings from the 2011 and 2012 surveys. Topics include consumer access to bank services using mobile phones ("mobile banking"), consumer payment for goods and services using mobile phones ("mobile payments"), and consumer shopping decisions facilitated by use of mobile phones.

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