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Margaret Smith, Consumer Protection and Electronic Commerce (PRB 00-18E) (Oct. 10, 2000) (full-text).
This paper outlines efforts by the Organization for Economic Co-Operation and Development (OECD), and in Australia and Canada, to develop frameworks for consumer protection in electronic commerce. In addition, the paper will deal with one specific measure — the "credit card chargeback" — that appears to be gaining acceptance as a viable consumer protection measure in an electronic commerce environment.