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Communications-as-a-Service (CaaS) is
|“||[a] category of cloud services where the capability provided to the cloud service user is to use real-time communication and collaboration services.||”|
|“||an outsourced enterprise communications solution that can be leased from a single vendor. It provides communication capabilities that are service-oriented, configurable, schedulable, predictable, and reliable. CaaS can include VoIP telephone systems, audio and video conferencing, as well as instant messaging.||”|