Overview Edit

The Citizen Services Dashboard (subsequently terminated) was to promote customer service across the federal government by displaying metrics online for top citizen-facing services. The project worked with four pilot agencies to select and define an initial set of customer services and metrics that would be most meaningful for the public (for example, for the Social Security Administration, one chosen service was retirement benefits; a related metric is speed of processing). However, the dashboard had not been publicly released. According to GSA officials, the dashboard had not yet been released to the public because of funding uncertainties. One performance metric, increasing the number of services displayed, had been defined, but metrics for goals such as driving service improvements had not yet been defined.

Source Edit

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