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A chief operating officer or chief operations officer (COO) is a corporate officer responsible for managing the day-to-day activities of the corporation and for operations management (OM). The COO is one of the highest-ranking members of an organization's senior management, monitoring the daily operations of the company and reporting to the board of directors and the top executive officer, usually the chief executive officer (CEO). The COO is usually an executive or senior officer.
The focus of the COO is on operations management, which means he or she is responsible for the development, design, operation, and improvement of the systems that create and deliver the firm's products/services. The COO is responsible for ensuring that business operations are efficient and effective and that proper management of resources, distribution of goods and services to customers, and analysis of queue systems is done.
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