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The Center for Excellence in Digital Government provides government-wide support and solutions that help agencies deliver excellent customer service to the public via the web, social media, mobile, phone, email, print and newly evolving media. These solutions include training via Web Manager University; standards and best practices via WebContent.gov; support to inter-agency communities of practice; access to cost-cutting tools and technology; and research and analytics on citizen needs and expectations for better service.
In addition, the Center for New Media and Citizen Engagement is an accelerator and incubator for government-wide new media and citizen engagement solutions, making it easier for the government and the public to constructively engage. Some of the public engagement tools include: Challenge.gov – a citizen engagement platform which provides the opportunity for collaboration on social media tools; and Apps.Gov, which provides information and guidance on free social media tools.