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Business process re-engineering

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Definitions Edit

Business process re-engineering (BPR) is

[t]he fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service, and speed. Re-engineering is part of what is necessary in the radical change of processes.[1]
a logical methodology for assessing process weaknesses, identifying gaps, and implementing opportunities to streamline and improve processes to create a solid foundation for success in changes to the full spectrum of operations. BPR helps ensure that the business process to be supported by a Defense business system is streamlined and efficient.[2]

Overview Edit

The purpose of business process re-engineering is to help prepare the users for the new or modified automated system that is being developed. The focus is on understanding and documenting current processes and business needs, and identifying where automation may help. Then the focus shifts to assisting users to modify or use new processes that incorporate the use of the automated system functionality. Training and measuring process effectiveness are important parts of the BPR effort.

The goals of BPR are to streamline existing processes, to ensure the correct processes are being automated (i.e. some processes do not need to be automated), and to ensure automation is addressing the process need. This does not mean the elimination of all manual processes. Some new processes may be a combination of manual and automated activities. In many cases, an organizational change or re-design may be part of the effort or it may be a simultaneous effort. [3]

References Edit

  1. AR 25-1, at 116.
  2. Office of the Deputy Chief Management Officer, "Products and Services" (full-text).
  3. California Office of Systems Integration, Definitions (full-text).

See also Edit

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