Benchmark
From The IT Law Wiki
The term benchmark refers to:
1. A test designed to evaluate the performance of a computer system, computer program or device. The benchmark test evaluates the performance of a computer or program relative to the applicable specifications.
2. The current status of the functions to be outsourced in terms of assets used, actual costs, and service levels achieved. It is the starting point for a customer to define its needs in an outsourcing relationship.
