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Agreed service time

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Definition Edit

The agreed service time is

[t]he time during which a particular Business Continuity is agreed to be fully available, ideally as defined in the Service Level Agreement. Different levels of service might apply within the agreed service time, for instance the Service Desk might not be available for all the hours that users can access their services.[1]

References Edit

  1. ENISA, Glossary (full-text).

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